At My Online Book Shop Pakistan.pk, we are dedicated to providing you with the best shopping experience. Due to the nature of our products, we do not offer refunds or exchanges except under the specific conditions outlined below.
Exceptions
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at +92 3172277112 within 3 days of receiving the product. We will assess the situation and may offer a replacement or store credit as appropriate.
- Incorrect Items: If you receive an item different from what you ordered, please notify us immediately. We will arrange for the correct item to be shipped to you at no additional cost.
Non-Returnable Items
Certain items are not eligible for return or exchange unless they arrive damaged or defective. These items include:
- Damaged Books
Conditions
- Requests for refunds or exchanges must be made within [X] days of receiving the order.
- To qualify for an exception, items must be unused, in their original packaging, and with all tags attached.
- We reserve the right to refuse returns or exchanges that do not meet the above conditions.
Contact Us
If you have any questions or concerns regarding our refund and exchange policy, please contact our customer service team at +92 3172277112.
